Privacy Policy

El Pasto Pizza & Pasta Bar ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when placing an order or submitting a contact form
• Delivery address when ordering for delivery
• Payment information processed securely through our payment provider

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and pages visited, through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Send order confirmation and delivery communications
• Improve our website and service
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners who assist in delivering your order
• Payment processors for secure transaction handling
• Government or regulatory bodies if required by law

4. Refunds & Returns

We will replace or refund any orders that are incorrect, damaged, or spoiled. Refunds are not issued for changes of mind or food that spoiled due to delayed consumption.

5. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law.

7. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, please contact us via our Contact page.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out via our Contact page.